Terms of Use – Hazana (Under BAB ALSAHIL TRADING L.L.C)

Legally Operated in Dubai, United Arab Emirates (License No. 740320)

Welcome to Hazana, a registered food brand operating under BAB ALSAHIL TRADING L.L.C (باب الساحل للتجارة ش ذ م م) in Dubai, United Arab Emirates. By accessing or using our website, services, communication channels or purchasing our products, you agree to the following Terms of Use, fully governed by the laws and commercial regulations of the United Arab Emirates.

These Terms apply to all visitors, clients, distributors, retailers, partners and any entity interacting with our brand or services.

1. Legal Entity & Ownership

Hazana is owned and operated under BAB ALSAHIL TRADING L.L.C, a legally licensed company in Dubai under Commercial License No. 740320. All activities—including sales, product distribution, online interactions and business agreements—are governed by UAE commercial law and applicable food trading regulations.

2. Acceptance of Terms

By accessing our website, contacting us, or placing an order (via WhatsApp, phone, email or in person), you acknowledge that you have read, understood and agreed to these Terms of Use.

If you do not agree, you must stop using our services immediately.

3. Use of Website & Content

All content on this website—including text, product descriptions, logos, branding, images and digital materials—is the property of Hazana / BAB ALSAHIL TRADING L.L.C and protected under UAE copyright and IP laws.

You may not:

• Copy, reproduce or distribute any content without written approval
• Misuse website information for unauthorized commercial purposes
• Manipulate or misrepresent our brand, products or identity

4. Product Information & Availability

We strive to ensure that all product details, images, specifications and availability information are accurate. However:

• Product availability may change based on stock, seasonality or demand
• Prices may vary based on quantity, packaging or market conditions
• Hazana reserves the right to update or modify product information at any time

All products comply with UAE food safety standards and are handled according to Dubai Municipality regulations.

5. Orders & Business Communication

Orders may be placed via:

• WhatsApp
• Phone call
• Email
• Direct visit or warehouse pickup

By placing an order, you agree to provide accurate information and communicate responsibly.

Hazana reserves the right to accept, modify, or refuse any order according to UAE commercial practices.

6. Payments & Invoicing

All payments must follow the guidelines provided by BAB ALSAHIL TRADING L.L.C.

Depending on the customer type (retail, wholesale, distributor), payments may require:

• Cash
• Bank transfer
• Advance payment for large orders
• Issued invoices as per UAE commercial regulations

Any fraudulent or incomplete payment attempts may lead to order cancellation under UAE law.

7. Delivery, Shipping & Pickups

Hazana provides UAE-wide delivery, including supermarket delivery and foodservice supply. Delivery times may vary due to logistics, customer location or order size.Warehouse pickup is available upon coordination.Hazana is not responsible for delays caused by:

• Third-party logistics providers
• External factors (weather, traffic, regulatory checks)

All deliveries follow UAE hygiene and transport guidelines for food products.

8. Returns, Replacements & Claims

Returns or replacements are accepted only when:

• Products are damaged upon delivery
• Products do not match the order
• Valid evidence is provided within 24 hours of delivery

Perishable goods cannot be returned unless a quality issue is proven.

Hazana reserves the right to evaluate each claim individually under UAE consumer protection standards.

9. Compliance with UAE Law

Hazana and its parent company operate strictly under the legal framework of the UAE, including:

• UAE Commercial Companies Law
• Dubai Department of Economic Development (DED) regulations
• UAE Food Safety Law
• Trademark & Intellectual Property protections
• UAE E-commerce and digital communication standards

Any misuse of the website, brand or products may result in legal action under UAE law.

10. Limitation of Liability

Hazana is not liable for:

• Website downtime or technical issues
• Misuse of products outside food safety guidelines
• Losses arising from customer mismanagement or incorrect storage
• Third-party delays or service failures

Our responsibility is limited to providing safe, high-quality products and accurate information according to UAE commercial standards.

1. Privacy & Communication Consent

By contacting Hazana through WhatsApp, phone, email or website, you consent to:

• Business communication
• Order updates
• Product information
• Marketing messages (optional)

We do not share customer data with third parties except where required by UAE law.

۱2. Updates to Terms

Hazana may update these Terms of Use at any time to reflect:

• Regulatory changes
• Business updates
• Website improvements

Continued use of our services indicates acceptance of updated terms.

13. Contact Information

BAB ALSAHIL TRADING L.L.C – Hazana Brand

Commercial License No. 740320

📍 Dubai, Deira, Bani Yas Street

Al Khur Building – Floor 7, Room 707

📧 info@hazanafoods.com

📞 +971 50 355 8484 — Hossein Hashemi

📞 +971 55 840 6420 — Hossein Mandani